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Terms and conditions

For online orders, we accept returns within 14 days of delivery of your parcel being delivered to your chosen address.

To arrange a return, you must contact us thesecretroomrothwell@outlook.com

To be eligible for a return, your item(s) must be unworn, with all tags present and in the same condition that you received it.

Proof of purchase is also required.

If your return is accepted, then please return to us and include the returns slip along with the reason for the return.

Please note, any item(s) sent back to us without prior notice and permission will not be accepted.

Faulty/Damaged items/Mistakes

Please inspect your item upon receipt and contact us at thesecretroomrothwell@outlook.com should the item(s) arrive damaged or defective or in the event you receive an incorrect item. We will endeavour to correct this and make it right.

Exceptions / non- returnable items

We do accept returns on sale items or our gift cards.

Exchanges

The quickest way to ensure you get the item size needed is to return the incorrect sized item and reorder via the website on a separate order.

Refunds

Once we have received and inspected the return, we will then notify you and advise you if the return was accepted or not. An automatic refund will be issued back to the original payment method, this can take up to 7 working days. Please note that this will not include the original postage or return postage cost as this will be customers cost

Shipping and delivery

All orders over £100 qualify for free delivery. Shipping costs under this value will be at £4.00 in the UK and ROI £10.00. We aim to ship out orders within 2 days of receiving the order.

Please note that all orders will be delivered from the United Kingdom, we use 1st class service. You’ll be issued with tracking information via email. Please select the SMS service should you require this method.

Delivery

Approx 3-5 working days.

Click and collect

We offer a free click and collect service that allows you to place your order online but collect from the boutique. This is usually within 24hrs but depends on the opening hours of the boutique. Were very accommodating so feel free to message us first to check availability.

Get in touch

Please get in touch via email at the thesecretroomrothwell@outlook.com

Whatsapp us on 0795746073.

Privacy Policy

Your privacy is paramount to us, we do not harvest personal information or forward it to any third parties.